Local versions of Emergency Call

Posted on 26/09/2017

Calltakers of the Netherlands and Germany will soon be on television in the local versions of Emergency Call. Our neighboring countries will be able to follow the incoming calls of the police, fire brigade and rescue units.

Emergency Call brings the viewer into the emergency response call center. For the first time the action will all be based in the center and focused on the call takers. As if wearing the headset we will be immersed in their world, one which is more complex than we might expect. The call takers are the real first responders with the responsibility of making sure the right people get to the right place whilst reassuring the caller and making sure they stay focused on the task in hand. It's a hard job and one that takes its toll.